Types of Appointments
The following types of appointments are offered by clinical staff. For further information please scroll down to the relevant section.
- Routine appointments with a Doctor or Nurse
- Phlebotomy (blood test) appointments
- Daily telephone triage
- Routine telephone advice with a Doctor or Nurse
- Home visits
Due to COVID-19 we have had to change the way that we work. All GP appointments are now booked as telephone consultations, and if the GP needs to see you they will arrange for you to come in and be seen.
If you have a medical problem which you do not feel is an emergency, please complete an online consultation by clicking HERE. The information which you provide will be viewed by a GP, and they will respond to you within 3 days.
If you are not able to use online consultations, please telephone the surgery on 01244 564319 to book a routine telephone consultation with a GP.
If you require an interpreter for your consultation please let the surgery know in advance and we will be able to book one for you.
Due to the nature of General Practice, our GP and Nurse surgeries do not always run on time.
You can help us by:
- Being on time for your appointment.
- Letting staff know if you have had to wait more than 30 minutes beyond your appointment time. Staff will do their best to help you, so please treat them with the same respect that you would expect to be treated with.
- Cancelling your appointment ASAP if you no longer need it. Please note that if you contact us to cancel your appointment with less than 20 minutes notice, this will be recorded as a missed appointment.
The surgery has a late policy of 10 minutes. This means that if you arrive 10 or more minutes late for your appointment, we ask that you reschedule.
This is at the request of our clinicians, as a routine appointment is 10 minutes long. Patients arriving late cause clinicians to run late, which has a knock-on effect of increasing the waiting time for other patients.
I have been asked for the reason for my appointment - why?
If you are seeing a nurse, you will be asked to provide a brief reason or outline of the problem so that you can be booked in for the necessary amount of time with the most appropriate nurse.
This is at the request of our nursing staff, because not all of the nursing team are able to to do the same things. For example, the Healthcare Assistant would not be able to perform an asthma review or change your dressing.
If you are booking a telephone call (whether with the triage doctor or for a routine call) you will be asked to provide a reason or brief outline of the problem to advise the doctor who will be calling you.
This is at the request of our doctors, because it allows them to correctly triage the telephone calls. For example, a person with chest pain would need to speak to a doctor more urgently than a person with a sore toe.
If you still do not wish to tell the receptionist the reason for your appointment or telephone call, then there is no obligation to do so. Please simply inform the receptionist that you do not wish to say, and they will respect your decision.
Blood test appointments
In order to arrange a blood test, this must be requested first by a doctor. You will then either be contacted via telephone or letter to make a routine appointment.
All tests must be referred by a clinician and you must have an appointment to see our Phlebotomist (we do not provide drop-in services)
We can also offer blood test appointments based at Fountains Medical Practice (2nd floor Fountains Health building).
The Countess of Chester Hospital provides a bookable service for blood tests. Click here for more information on this service.
To use either service you need to have a blood test request form issued from the surgery, and take this form with you to the hospital. If you do not bring a blood test request form with you, you will not be able to use this service. If you have lost your blood form, please contact reception and a form can be re-printed for you.
Duty Doctor - Telephone Triage
A Duty Doctor is the doctor who deals with urgent matters for that day only. If you feel your medical issue can not wait, that you must speak or be seen the same day, the Duty Doctor may be able to help you over the telephone. Our reception staff will take your name and phone number and ask for an outline of the problem to help the doctor assess its priority. You will be added to the Duty Doctor telephone triage list and will be contacted by the Duty Doctor who will ring you back to discuss your problem. They will advise you or make an appointment for you to be seen when they feel appropriate.
If you have been placed onto the Duty Doctor Telephone Triage list and have not heard from the the Doctor within 3 hours, please call us back.
Patients will only be added to the Duty Doctor’s telephone triage list if it is an urgent problem that needs to be dealt with that day. If this is not the case, Patient’s will be asked to call back to book an appointment the following day or offered the next available routine appointment.
Doctor Telephone Advice
There are routine telephone consultations available with our doctors. Please ring reception to arrange these appointments.
For pre-booked telephone calls with a GP please be aware that they can only ring you once. Please ensure that you are ready, with your phone at hand, and are available to receive a telephone call within the allocated time window.
Please note, due to pressures caused by the pandemic, doctors are only able to deal with one problem per telephone consultation or face to face appointment.
Nurse Telephone Advice
There are routine telephone advice slots available with our Practice Nurse for health advice or travel advice. Please leave a contact telephone number with reception to receive a call back.
Please be aware that depending on the nature of your problem, you may be offered telephone advice from the Duty Doctor rather than the Practice Nurse.
We encourage all patients to attend the surgery, but if you feel you cannot and may need a home visit, please call reception before 10.30am. Requests received after midday will normally be seen the following day unless medically urgent. You will be asked by the receptionist for an outline of the problem to help the doctor assess its priority. The Duty Doctor will phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
- Lack of personal transport will not be considered a valid reason for a home visit.
- Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.