Your information is always treated in the strictest confidence. Should you have a problem that you do not wish to discuss at the reception desk please ask to talk to the receptionist in private.
The practice complies with data protection and access to medical records legislation. Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Everyone working for the NHS has a responsibility and a legal duty to protect your information, so that information is not disclosed to unauthorised bodies or people.
Your information may be shared with other healthcare professionals to ensure continuity of care. Sharing some types of very sensitive information is strictly controlled by law, and anyone who receives information from us is also bound by the same legislation. If you are receiving care from another NHS body (e.g. from Districts Nurses or others such as Social Services) it may be necessary to share a limited amount of information with them so that we can work together for your benefit. When we have a duty to others (e.g. in child protection cases) anonymised patient information will also be used at local and national level to help the Health Board and Government plan services (e.g. for diabetic care).
If you do not wish your data to be shared in this way, please notify reception or your GP. We recommend you discuss your decision with your GP beforehand.
To view our Patient Privacy Notice please click here. This document explains how and why we use patient data, who has access to it, and what rights patients have.
To view our Website Privacy Statement please click here. This document explains what information is captured from the people visiting our website, and how it is used and protected.
Recording of Telephone Calls
All incoming and outgoing telephone calls are recorded for training and monitoring purposes. However if you do not wish for your calls to be recorded then please let the call handler know.
Freedom of Information
Information about the General Practitioners and the Practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the General Data Protection Regulation 2018, Data Protection Act 2018 and Access to Records Act 1990, patients may request to see or have a copy of their medical records. Such requests should be made through the practice manager. No information will be released without patient consent unless we are legally obliged to do so.