Do It Online

The NHS App is now live, which you can choose to use INSTEAD of Patient Access. This is available to download in the App Store and on Google Play. To find out more, click on the picture below!

NHS app

To get to the Patient Access website, please click the link below:

Patient Access is also available as an App, available to download in the App Store and on Google Play.

Online Messaging

Please be aware that the Online Messaging feature is stopping on 30 November. Please send any messages or enquiries via the eConsult link on our website (see below) - this enables you to provide us with more information about your medical problem or enquiry. Thank you.

About Patient Access & how to sign up

Patient Access (also known as GP Online Services or EMIS Access) allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

There are TWO different types of access for Patient Access.

1. Regular access

Regular access allows you to:

  • book or cancel appointments
  • renew or order repeat prescriptions
  • view allergy information
  • update your contact details
  • View test results
  • View hospital letters
  • View your immunisation history
  • View a list of your medical problems
  • View your consultations with a clinician at Northgate Village Surgery.
  • share your level of access through a secure link. Please be aware that the link expires.

To sign up for Patient Access please follow these steps:

  1. Bring TWO forms of personal identification to the Reception desk. We require ONE photo ID (i.e. passport or driving licence) and ONE official confirmation of your address (i.e. bank statement). 
  2. Ask to be signed up for GP Online Services.
  3. The Receptionist will then check your ID and issue your Access information.

Once you have been given your Access information, please click HERE to go to the Patient Access website, or alternatively click one of the links below.

When you first sign in you will be asked to set Security Questions and a secure Password. Please make sure to keep these safe.

2. Proxy access

This is where you can allow somebody else to access your regular Patient Access account with their own login details.

This allows them to do the following on your behalf:

  • book or cancel appointments
  • renew or order repeat prescriptions
  • view allergy information
  • update your contact details

Proxy access is available for parents/guardians of children under the age of 11, and the next of kin of a patient who is unable to request an online account for themselves due to conditions such as dementia or learning disability.

Proxy access is also available if you already have a Patient Access account and wish to allow somebody else to access it permanently with their own login details.

To sign up for Proxy access, the appropriate form must be completed and returned to Reception. The person requesting proxy access MUST bring proof of identification such as a passport or driving licence.

Proxy access for children: download form here

Proxy access for next of kin: download form here

Proxy access for someone who already has a Patient Access account: download form here

These forms are also available to collect from the Reception desk.

The Surgery has the right to refuse or remove online access for anyone that does not use the service responsibly.

For more information, please visit

Online Health Advice

econsult new

We have a service which allows you to get specific self-help information, log queries with our administration team, and get advice from your GP WITHOUT needing an appointment!

You will be asked to complete an online questionnaire about your symptoms, and this will be passed on to either your preferred GP or the Duty Doctor, depending on the nature of your problem. We will then contact you with advice, a prescription, or to book an appointment if it is required.

Please note that online consultations can only be submitted from 6am on a Monday to 6.30pm on a Friday. If you have an urgent medical problem whilst we are closed over the weekend please call 111 or visit

Click HERE to get started.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website