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Noticeboard

Practice Training Dates

Click HERE to view the dates the Practice will be closed for training.


Appointments

Fed up of the long wait time? So are we! Please help us to help you - if you are unable to attend your appointment or no longer need it, please contact the surgery immediately so that your appointment is available for your neighbour.

If every person who did not need their appointment any more cancelled it, then there would be at least 58 extra GP appointments and 54 nurse appointments available per month!


Staff Changes

We are delighted to welcome our new receptionist Sam to the team.


We currently have Medical Students working with us.

Medical students may be required to sit in during consultations. If you do not feel comfortable with this, please inform a member of staff when you book your appointment or as soon as possible on arrival. 

For more information on the other type of students we have, please Click Here
Read our Meeting Medical Students leaflet for more information


Are your contact details correct?

Please inform us of any changes to your contact details as soon as possible. If we do not hold your correct contact information (address, telephone number and email address) we will not be able to contact you regarding results, referrals and review appointments. We can even send you text reminders for your existing appointments if we have your mobile number.

Update your contact details / Update your clinical records


Our Water Dispenser
is supplied by

 
ppg

What is the Patient Participation Group?

The Patient Participation Group (PPG) is group of patient volunteers who attend meetings to promote health and to help support and improve the planning, provision and delivery of local NHS services.

The group aims to support the highest quality of care for all patients by representing the views of the patient.This is achieved by working in partnership with the Surgery and their staff.

The group is a positive and supportive forum to represent views of the members of the group and also represent the wider patient population.

About the PPG - Rachel Owen, Group Chairperson

"PPG members are all patients of the surgery. We come from different walks of life but we share an interest in giving something back for our excellent care by helping the practice to deliver the best possible service to all its patients. We meet at the surgery every 8 weeks on a Wednesday 4.30-6.30pm. We talk informally about issues we have encountered, we analyse patient feedback and discuss ideas and new initiatives. We also have a GP Q&A session where we can gain expert insight and get the view from the 'other side of the desk'!

The triage system, the newsletter, the new fish tank and the art displays are all successful PPG initiatives. We are planning to make full use of our new building by increasing our activities - hosting events, inviting guest speakers and also fundraising, both for the 'PPG Projects Fund' (for non-essential enhancements for the surgery) and for charitable causes.

We are keen to welcome new members and to engage with all patients and staff. If you can't join us, feedback is always most welcome"

Please click here to provide feedback for the PPG.
 

What has the PPG achieved so far?

The PPG started in early 2012. Since then, the group has come a long way in helping to support the surgery and improving the services we are able to provide.

PPG achievements include:

  • Setting up the quarterly Practice newsletter, available on our website here or in a paper copy in the waiting area

  • Introducing a lateness rule to try and reduce waiting times in the surgery by asking patients who arrive late for their appointment to re-book

  • Using the PPG Projects Fund to buy non-essential items to improve patient experiences at the surgery, such as the children's table & chair set in the waiting area, a new emergency crash bag and wheelchair accessible scales (shared with our neighbours)

  • Getting a brand new text messaging system which allows patients to cancel booked appointments via text message

  • Setting up a donation box for patients and staff to donate items for patients of St Werburgh's Medical Practice for the Homeless

  • Producing a leaflet with information on local and national services and charities on a variety of conditions and topics. Feel free to pick up a copy next time you are in the surgery!

  • Sending text messages to patients if their test results are normal / don't require any action

What areas are the PPG looking to improve next?

Every year the PPG picks priority areas for improvement. These areas are taken from patient and staff suggestions.

The priority areas for improvement for 2019-20 are:

  • Getting feedback from younger age groups through online activity
  • Increasing the use of Online Access services
  • Improving the appointment system with the aim of increasing appointment availability

How are we going about this?

A 12 month appointment questionnaire finished in March 2019. The surgery and group are going to review the information collected, and see what specific improvements can be made.

The PPG will also hold an Online Access workshop in Autumn 2019 to increase awareness of the service, and also to show how it works.

 
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