What is the Patient Participation Group?
The Patient Participation Group (PPG) is group of patient volunteers who attend meetings to promote health and to help support and improve the planning, provision and delivery of local NHS services.
The group aims to support the highest quality of care for all patients by representing the views of the patient.This is achieved by working in partnership with the Surgery and their staff.
The group is a positive and supportive forum to represent views of the members of the group and also represent the wider patient population.
About the PPG - Rachel Owen, Group Chairperson
"PPG members are all patients of the surgery. We come from different walks of life but we share an interest in giving something back for our excellent care by helping the practice to deliver the best possible service to all its patients. We meet at the surgery every 8 weeks on a Wednesday 4.30-6.30pm. We talk informally about issues we have encountered, we analyse patient feedback and discuss ideas and new initiatives. We also have a GP Q&A session where we can gain expert insight and get the view from the 'other side of the desk'!
The triage system, the newsletter, the new fish tank and the art displays are all successful PPG initiatives. We are planning to make full use of our new building by increasing our activities - hosting events, inviting guest speakers and also fundraising, both for the 'PPG Projects Fund' (for non-essential enhancements for the surgery) and for charitable causes.
We are keen to welcome new members and to engage with all patients and staff. If you can't join us, feedback is always most welcome"
Please click here to provide feedback for the PPG.
What has the PPG achieved so far?
The PPG started in early 2012. Since then, the group has come a long way helping to support the surgery and improving the services we are able to provide.
PPG achievements include:
- Setting up a quarterly Practice newsletter
- Daily telephone triage to ensure that patients can access same-day advice and treatment for urgent problems
- Introducing a lateness rule to try and reduce waiting times in the surgery by asking patients who arrive late for their appointment to re-book
- Buying a children's table & chair set for the waiting room, using the PPG Projects Fund.
- Getting a brand new text messaging system which allows patients to cancel booked appointments via text message
- Setting up a donation box for patients and staff to donate items for patients of St Werburgh's Medical Practice for the Homeless
- Producing a leaflet with information on local and national services and charities on a variety of conditions and topics. Feel free to pick up a copy next time you are in the surgery!
- Sending text messages to patients if their test results are normal / don't require any action
- Buying a new Doppler (ultrasound) probe for our nursing team to use on patients with large or swollen limbs, which has prevented unnecessary referrals to the Hospital
What areas are the PPG targeting for change?
The surgery produces an annual PPG report. This report provides details of the PPG such as how well the group represents the overall practice population, actions taken from patient feedback and an action plan targeting priority areas for change as agreed with the group. The 2018-19 report can be viewed here.
The priority areas for change for 2018-19 are:
- Improving virtual PPG engagement to get feedback from other age groups and backgrounds
- Improving the appointment system with the aim of increasing appointment availability
How are we going about this?
The group have created a new questionnaire which is available in the waiting area, online, and is also being included in letters already being posted out to patients.
This questionnaire asks targeted questions relating to appointment availability. Once we have received sufficient responses, the group and Practice can assess the results and see exactly where the most improvement is needed.
The group are also hoping to reach out to parents with young children to find out about their experiences with using the Practice, and what improvements they might like to see.