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Noticeboard

Practice Training Dates

Click HERE to view the dates the Practice will be closed for training.


DNA Rate

In January 126 appointments were wasted by patients failing to attend.

Each missed appointment costs the NHS £24.50, so this amounts to £3,000+ gone to waste in just one month, by just one GP practice!

If you are unable to keep your appointment please can you notify the surgery as soon as possible. If we hold your correct mobile number, you can even cancel your appointment via text message.

In January we sent 2726 appointment reminders via text, and took a total of 83 text cancellations. We would like to thank everyone who cancelled an appointment which they no longer required.


Staff Changes

We are delighted to welcome our new receptionist Sam to the team.


We currently have Medical Students working with us.

Medical students may be required to sit in during consultations. If you do not feel comfortable with this, please inform a member of staff when you book your appointment or as soon as possible on arrival. 

For more information on the other type of students we have, please Click Here
Read our Meeting Medical Students leaflet for more information


Are your contact details correct?

Please inform us of any changes to your contact details as soon as possible. If we do not hold your correct contact information (address, telephone number and email address) we will not be able to contact you regarding results, referrals and review appointments. We can even send you text reminders for your existing appointments if we have your mobile number.

Update your contact details / Update your clinical records


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Chaperone Policy

stethescope_on_calendarNorthgate Village Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone will be a trained member of the nursing staff.

Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

 
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