Welcome to Northgate Village Surgery
Northgate Village Surgery is a friendly well established GP training practice.
The doctors and staff here at Northgate Village in Chester are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
As our surgery is a teaching practice we occasionally have groups of medical students working with us to further their education. During their time with us, they are required to sit in during appointments from time to time. If you do not feel comfortable with this, please inform a member of staff when you book your appointment or as soon as possible on arrival.
We also have additional doctors called registrars. Registrars usually work with us for a year, helping them become fully qualified GP's.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side and the drop down menu above. Please have a look around and do send us some feedback if you like.
Name Accountable GP
All Patients registered here at Northgate Village have been allocated a named accountable GP who is responsible for their overall care. Please ask at reception if you would like to know which GP you have been allocated to.
This does not effect your appointments, you can of course still continue to see any GP of your choice.
OUR PRACTICE RELOCATED April 2015
Delemere Street (Former Bus Station)
Our practice is located on the 1st floor of the building alongside Northgate Medical Centre 01244 385553. The ground floor has a general Information help desk, Bridgewater Dental practice 01244 356809 and a Sexual Health service 'Go Sexual Health' 0300 323 1200. The Elms 01244 351000, Fountains Medical Practice 01244 325721 and the Speech & Language Therapy service are located on the 2nd floor. Physiotherapy, Podiatry and the District Nursing teams are located on the 3rd floor.
Wheelchair access Lift access Cycle parking
Disabled parking Baby changing facility
Disabled WC Car Parking
CAR PARK DETAILS
Parking is available below the surgery in the multi-storey car park. There are two levels of council run parking beneath the surgery building (Levels -2 and -3). There is a concessionary rate for patients who have an appointment in the practice. The concession is £1 for two hours of parking for the first twelve months and this will increase to £1.50 thereafter. There are a number of Disabled parking bays within the car park however they still incur a charge.
There is a free pull in bay at the front of the building. You may park here for collection of prescription and other short trips only. DO NOT park here if you have an appointment as you may be given a parking ticket, if you park here any longer than 10 minutes.
All parking within this car park is FREE after 3pm in line with other council car parks in Chester.
How does it work?
When you drive into the car park, obtain a ticket from the GREEN ticket machine, this is specifically for medical centre patients.
Once you have had your appointment, you must have your ticket validated by any reception. Please note that you only have 20 minutes to pay and exit the car park once your ticket has been validated. If you require to fill a prescription at the pharmacy in the centre, then please do this first and have your ticket validated at the pharmacy.
Please do not arrive too early for your appointment as you may be charged the full rate if you exceed the two free hours.
Fountains Health is very close to the bus station and numerous bus stops. For more information on bus routes and timetables please visit www.cheshirewestandchester.gov.uk and choose 'Bus timetables' or alternatively this information will be available from the local bus station.
Cycle Parking - Located in the courtyard of Fountains Health
For bicycle routes please visit www.itravelsmart.co.uk/travel-smart/cycle/
Do you have difficulty with transport to and from the surgery?
There are various Community Transport Schemes in place in the Chester area. Further information is available from Cheshire West and Chester Council on 0300 123 7039, or alternatively please visit www.cheshirewestandchester.gov.uk/residents/transport_and_roads/public_transport/community_transport.aspx.
Chester Area Community Car Scheme
This scheme is operated in the Chester and Malpas area, and is run by Cheshire Community Action. It is available to people who do not have access to private transport and are unable to use public transport to make their journey. There is a a small charge to use this service.
To use this service you need to be a member of the car scheme. Please call 01606 350042 for further information on this service and becoming a member.
This is a door-to-door minibus service for people with mobility problems who cannot access public transport. For bookings, registrations and general enquiries please call 0151 357 4420.
QUESTIONS / SUGGESTIONS?
As part of our consultation with patients, we would be very interested to hear your comments or questions regarding the premises. To provide this feedback please contact the practice at the above address (top right of this web site), via telephone 01244 564319, or via e-mail to firstname.lastname@example.org
The previous nominated pharmacy of your choice has NOT been changed.
If you would like to collect your prescriptions from the Well Pharmacy 01244 398685 which is attached to our new premises, please let us know.
To ensure your prescription is sent to the correct place for collection, please notify us of your chosen choice of pharmacy/collection from reception when requesting your medication.
Patient (Emis) Access
Patient Access is a secure Internet system whereby patients can perform, on-line, certain tasks usually carried out over the telephone or in person.
PLEASE NOTE WE ARE UNABLE TO OFFER ONLINE ACCESS TO PATIENTS UNDER THE AGE OF 16.
To sign up or log in to Patient Access, please click on the following link:Patient Access Login Page
If you register to use Patient Access without getting your details from the reception first, you will have limited access to the available services until you visit the practice to confirm your registration and provide 2 forms of identification (one photographic and one with your present address). Please note that you must do this within 1 month otherwise your application will be rejected and you will have to re-register for the service.
Patient Access Medical Records
In line with government guidelines we have now enabled patients to view their medical records as part of Patient Access. Any patient wishing to apply for this service will need to pick up a questionnaire from reception to read, sign and return with proof of identification (photographic and address), or print off from this link.
Once you have been accepted for this service you will receive a confirmation email. Please be aware that acceptance is at the doctors discretion and the practice have the right to refuse or remove online access for anyone that does not use the service responsibly.
For more information about Patient Access, please click on the following link:
Did you know that your local pharmacy can offer advice and treatment for minor health conditions such as:
- Cold and flu
- Diarrhoea and vomiting
- Sore throat
To find out more visit your local pharmacy or online at: www.westcheshireccg.nhs.uk
Extended Hours is available to all patients to book a routine appointment outside of practice opening hours. The service can be found at the 1829 Building at the Countess of Chester Health Park.
Appointments are available: Monday - Friday 18.30 - 20.00 & Sat 10.00 - 12.00
Call 01244 385 422 between 8.00 - 18.00
Ebola in West Africa
If you have returned from Guinea, Liberia or Sierra Leone or cared for someone with Ebola in the past 21 days and you have a fever or feel unwell.
Please call 111
Electronic Prescription Service (EPS)
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
- If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
- You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
- You may not have to wait as long at the pharmacy as there will be time for your repeat prescription to be ready before your arrive.
For further clarification please feel free to contact the practice and speak to our Medicine Manager (Jackie)
Friends & Family Test
The Friends and Family Test is a new contractual requirement from December 2014, and it is for practices to offer all patients the opportunity to complete the test and then publish the results. It is for patients to provide feedback on the care and treatment they have received and to help improve services. You can complete the questionnaire by following the link on this homepage on the right hand side or you can simply fill in the questionnaire next time you visit the surgery.
It appears repeat dispensing no longer works as efficiently as we would like and is causing problems in community pharmacy, therefore by moving on to e-prescriptions this will ensure a swifter, smarter way of processing prescription requests.
If you have not already signed up for Patient Access online, please speak to a receptionist. Alternatively you can phone your usual pharmacy and they will take your prescription request over the telephone and request your prescription electronically.
Please ensure to keep us informed of the pharmacy of your choice so your prescription is processed correctly.
Please allow 48 working hours to process your prescription request and an additional 24 hours for your pharmacy to collect and dispense your medication.
If you have any concerns or queries relating to your repeat medication please contact Jackie Spencer (Medicine Manager) on 01244 564 319 who will be able to help you with your enquiry.
(Site updated 02/10/2015)