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DNA Rate

Last month (JULY) we had the following Patient did not attend appointments:

   69 Doctor appointments  and  67 Nurse appointments

If you are unable to keep your appointment please can you notify the surgery as soon as possible.

Are your contact details correct??

Please inform us of any changes to your contact details as soon as possible. If we do not hold your correct contact information (address, telephone number and email address) we will not be able to contact you regarding results, referrals and review appointments. We can even send you text reminders for your existing appointments if we have your mobile number.

Update your contact details / Update your clinical records

Be Clear on Cancer (13th July - early September)

Public Health England is currently running a national reminder campaign for breast cancer in women over 70. The campaign aim to raise awareness and informs women that if they see any changes to their breasts they should see their doctor straight away.

Posters are displayed in our waiting area and leaflets available at reception 

For more information, or if you have any queries, please contact or visit - Be Clear on Cancer

Exercise safely - GP exercise on referral programme

Do you have a health issue that makes exercising difficult?, then you may be eligible to join the free NHS Exercise Programme by referal from your GP or hospital consultant. The programme is aimed at anyone aged 18 years and over, who may be effected by health problems which could be improved by leading a healthier lifestyle through exercise.
The initial programme lasts 12 weeks with a wide range of supported activities designed to help you exercise safely.
For more information please visit - Exercise on referral

Practice Training Dates

The Practice will be closed between 12.00pm - 5.00pm on the following days:  

Wednesday 26th August 2015

Tuesday 22nd September 2015

Thursday 29th October 2015

Wednesday 25th November 2015

Tuesday 15th December 2015

This will be due to staff training days and between these hours in case on an emergency please contact:

Out of Hours at the Countess on 01244 385 300

Welcome to Northgate Village Surgery

Northgate Village Surgery is a friendly well established GP training practice.

The doctors and staff here at Northgate Village in Chester are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

As our surgery is a teaching practice we occasionally have groups of medical students working with us to further their education. We also have additional doctors called registrars. Registrars usually work with us for a year, helping them become fully qualified GP's. 

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

Name Accountable GP

All Patients registered here at Northgate Village have been allocated a named accountable GP who is responsible for their overall care. Please ask at reception if you would like to know which GP you have been allocated to.
This does not effect your appointments, you can of course still continue to see any GP of your choice.

OUR PRACTICE RELOCATED April 2015fountains


Fountains Health
Delemere Street (Former Bus Station)

Our practice is located on the 1st floor of the building alongside Northgate Medical Centre 01244 385553. The ground floor has a general Information help desk, Bridgewater Dental practice 01244 356809 and a Sexual Health service 'Go Sexual Health' 0300 323 1200. The Elms 01244 351000, Fountains Medical Practice 01244 325721 and the Speech & Language Therapy service are located on the 2nd floor. Physiotherapy, Podiatry and the District Nursing teams are located on the 3rd floor.


 Wheelchair access                        Lift access                           Cycle parking                           

 Disabled parking                           Baby changing facility                  

 Disabled WC                                 Car Parking


Parking is available below the surgery in the multi-storey car park. There are two levels of council run parking beneath the surgery building (Levels -2 and -3).  There is a concessionary rate for patients who have an appointment in the practice.  The concession is £1 for two hours of parking for the first twelve months and this will increase to £1.50 thereafter. There are a number of Disabled parking bays within the car park however they still incur a charge.

There is a free pull in bay at the front of the building. You may park here for collection of prescription and other short trips only. DO NOT park here if you have an appointment as you may be given a parking ticket, if you park here any longer than 10 minutes.

All parking within this car park is FREE after 3pm in line with other council car parks in Chester.

How does it work?carpark

When you drive into the car park, obtain a ticket from the GREEN ticket machine, this is specifically for medical centre patients.

Once you have had your appointment, you must have your ticket validated by any reception. Please note that you only have 20 minutes to pay and exit the car park once your ticket has been validated.  If you require to fill a prescription at the pharmacy in the centre, then please do this first and have your ticket validated at the pharmacy.

Please do not arrive too early for your appointment as you may be charged the full rate if you exceed the two free hours.


Cycle ParkingLocated in the courtyard of Fountains Health


As part of our consultation with patients, we would be very interested to hear your comments or questions regarding the premises. To provide this feedback please contact the practice at the above address (top right of this web site), via telephone 01244 564319, or via e-mail to

Nominated Pharmacy

The previous nominated pharmacy of your choice has NOT been changed.
If you would like to collect your prescriptions from the Well Pharmacy 01244 398685 which is attached to our new premises, please let us know.

To ensure your prescription is sent to the correct place for collection, please notify us of your chosen choice of pharmacy/collection from reception when requesting your medication.

Patient (Emis) Access

Patient AccessPatient Access is a secure Internet system whereby patients can perform, on-line, certain tasks usually carried out over the telephone or in person.


To sign up or log in to Patient Access, please click on the following link:

Patient Access Login Page
If you register to use Patient Access without getting your details from the reception first, you will have limited access to the available services until you visit the practice to confirm your registration and provide 2 forms of identification (one photographic and one with your present address). Please note that you must do this within 1 month otherwise your application will be rejected and you will have to re-register for the service.  

Patient Access Medical Records 

In line with government guidelines we have now enabled patients to view their medical records as part of Patient Access. Any patient wishing to apply for this service will need to pick up a questionnaire from reception to read, sign and return with proof of identification (photographic and address), or print off from this link.

Patient Questionnaire

Once you have been accepted for this service you will receive a confirmation email. Please be aware that acceptance is at the doctors discretion and the practice have the right to refuse or remove online access for anyone that does not use the service responsibly.

For more information about Patient Access, please click on the following link:

Pharmacy First

Did you know that your local pharmacy can offer advice and treatment for minor health conditions such as:

  • Cold and flu
  • Diarrhoea and vomiting
  • Cough
  • Sore throat
  • Thrush
  • Fever
  • Worms

To find out more visit your local pharmacy or online at:

Extended Hours

Extended Hours is available to all patients to book a routine appointment outside of practice opening hours. The service can be found at the 1829 Building at the Countess of Chester Health Park.

Appointments are available: Monday - Friday 18.30 - 20.00 & Sat 10.00 - 12.00

Call 01244 385 422 between 8.00 - 18.00

Ebola in West Africa

If you have returned from Guinea, Liberia or Sierra Leone or cared for someone with Ebola in the past 21 days and you have a fever or feel unwell.

Please call 111 

Electronic Prescription Service (EPS)

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • You may not have to wait as long at the pharmacy as there will be time for your repeat prescription to be ready before your arrive.

For further clarification please feel free to contact the practice and speak to our Medicine Manager (Jackie)

Friends & Family Test

The Friends and Family Test is a new contractual requirement from December 2014, and it is for practices to offer all patients the opportunity to complete the test and then publish the results. It is for patients to provide feedback on the care and treatment they have received and to help improve services. You can complete the questionnaire by following the link on this homepage on the right hand side or you can simply fill in the questionnaire next time you visit the surgery.


It appears repeat dispensing no longer works as efficiently as we would like and is causing problems in community pharmacy, therefore by moving on to e-prescriptions this will ensure a swifter, smarter way of processing prescription requests.

If you have not already signed up for Patient Access online, please speak to a receptionist. Alternatively you can phone your usual pharmacy and they will take your prescription request over the telephone and request your prescription electronically.

Please ensure to keep us informed of the pharmacy of your choice so your prescription is processed correctly.

Please allow 48 working hours to process your prescription request and an additional 24 hours for your pharmacy to collect and dispense your medication.

If you have any concerns or queries relating to your repeat medication please contact Jackie Spencer (Medicine Manager) on 01244 564 319 who will be able to help you with your enquiry.

(Site updated 27/08/2015)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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