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DNA Rate

Last month (JUNE) we had the following Patient did not attend appointments:

   99 Doctor appointments


   62 Nurse appointments

If you are unable to keep your appointment please can you notify the surgery as soon as possible.

Practice Training Dates

The Practice will be closed between 12.00pm - 5.00pm on the following days:  

Wednesday 18th March 2015

Thursday 30th April 2015

Tuesday 19th May 2015

Wednesday 24th June 2015

Thursday 30th July 2015

This will be due to staff training days and between these hours in case on an emergency please contact:

Out of Hours at the Countess on

01244 385 300



Follow us on twitter:




Welcome to Northgate Village Surgery

The doctors and staff at Northgate Village Surgery in Chester are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.


The surgery has some parking, but only enough for patients use whilst in the surgery. The surgery has full access for wheelchairs and a toilet for the disabled. We have a toilet with a baby changing unit

Patient (EMIS) Access

Patient Access Patient Access is a secure Internet system whereby patients can perform, on-line, certain tasks usually carried out over the telephone or in person.


To sign up or log in to Patient Access, please click on the following link:

Patient Access Login Page
If you register to use Patient Access without getting your details from the reception first, you will have limited access to the available services until you visit the practice to confirm your registration and provide 2 forms of identification (one photographic and one with your present address). Please note that you must do this within 1 month otherwise your application will be rejected and you will have to re-register for the service.  

Patient Access Medical Records 

In line with government guidelines we have now enabled patients to view their medical records as part of Patient Access. Any patient wishing to apply for this service will need to pick up a questionnaire from reception to read, sign and return with proof of identification (photographic and address), or print off from this link.

Patient Questionnaire

Once you have been accepted for this service you will receive a confirmation email. Please be aware that acceptance is at the doctors discretion and the practice have the right to refuse or remove online access for anyone that does not use the service responsibly.

For more information about Patient Access, please click on the following link:

Allocated Named GP

You may be aware that from June 2015 all practices are required to allocate all their patients with a named GP who will have overall responsibilty for your care and support. This doers not prevent you from seeing any GP in the practice as you currently do.
If you have any questions please ask at reception.

Fountains Health

We are please to announce that as of Monday 27th April 2015, Northgate Village Surgery is relocating to:
Fountains Health
First Floor,
Delamere Street
Our telephone number, fax number, email address and twitter accounts will all remain the same as they are now.
To make the Practice more accessible we are fully operational on the Electronic prescriptions service, as well as Patient Online Access; ordering prescriptions, booking appointments and access to a summary of medical records.


Are your contact details correct??

Please inform us of any changes to your contact details as soon as possible. If we do not hold your correct contact information (address, telephone number and email address) we will not be able to contact you regarding results, referrals and review appointments. We can even send you text reminders for your existing appointments if we have your mobile number.

Pharmacy First

Did you know that your local pharmacy can offer advice and treatment for minor health conditions such as:

  • Cold and flu
  • Diarrhoea and vomiting
  • Cough
  • Sore throat
  • Thrush
  • Fever
  • Worms

To find out more visit your local pharmacy or online at:

Extended Hours

Extended Hours is available to all patients to book a routine appointment outside of practice opening hours. The service can be found at the 1829 Building at the Countess of Chester Health Park.

Appointments are available: Mon - Fri 18.30 - 20.00 & Sat 10.00 - 12.00

Call 01244 385 422 between 8.00 - 18.00


Ebola In West Africa

If you have returned from Guinea, Liberia or Sierra Leone or cared for someone with Ebola in the past 21 days and you have a fever or feel unwell.

Please call 111 

Electronic Prescription Service (EPS)

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • You may not have to wait as long at the pharmacy as there will be time for your repeat prescription to be ready before your arrive.

For further clarification please feel free to contact the practice and speak to our Medicine Manager (Jackie)

Friends & Family Test

 The Friends and Family Test is a new contractual requirement from December 2014, and it is for practices to offer all patients the opportunity to complete the test and then publish the results. It is for patients to provide feedback on the care and treatment they have received and to help improve services. You can complete the questionnaire by following the link on this homepage on the right hand side or you can simply fill in the questionnaire next time you visit the surgery.



Following the introduction of e-prescriptions (also known as EPS or electronic prescriptions) we have made a decision to stop our Repeat Dispensing 'batch' prescribing.

It appears repeat dispensing no longer works as efficiently as we would like and is causing problems in community pharmacy, therefore by moving on to e-prescriptions this will ensure a swifter, smarter way of processing prescription requests.

If you have not already signed up for Patient Access online, please speak to a receptionist. Alternatively you can phone your usual pharmacy and they will take your prescription request over the telephone and request your prescription electronically.

Please ensure to keep us informed of the pharmacy of your choice so your prescription is processed correctly.

Please allow 48 working hours to process your prescription request and an additional 24 hours for your pharamacy to collect and dispense your medication.

If you have any concerns or queries relating to your repeat medication please contact Jackie Spencer (Medicine Manager) on 01244 564 319 who will be able to help you with your enquiry.

(Site updated 02/07/2015)
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