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Noticeboard

See our Christams Newsletter Here


DNA Rate

In NOVEMBER 165 appointments were wasted by patients not attending

Each missed appointment costs the NHS £24.50. Amounting to £4,000+ gone to waste in just one month by one GP practice! (November)

If you are unable to keep your appointment please can you notify the surgery as soon as possible.


Dr Davies has now reduced his hours at the surgery, having an impact on his appointment availability; however Dr Eriksson-Lee has completed her training with us and is now a permanent GP at the Surgery.

We also have two new registrars Dr Tim Chan and Dr Alexander Klottrup who joined us in August.


We currently have Medical Students working with us.

Medical students may be required to sit in during consultations. If you do not feel comfortable with this, please inform a member of staff when you book your appointment or as soon as possible on arrival. 

Read our Meeting Medical Students leaflet for more information


Test Results - we do not inform patients of their test results unless at the clinicians discretion

If you would like to know your test results, please call the surgery after 14:00 about your test results as our reception staff will have more time to deal with your request between these times.


Safety Alert for all hearing aid users

Low risk of batteries exploding during use or if depleted
Click here for more information 


Countess of Chester bookable Phlebotomy Service!
You can now book appointments online to have your bloods taken in Outpatients 3 at the Countess of Chester Hospital with a date and time that is appropriate for you

For more information on this service please Click Here

Bookable Physiotherapy Service!
You can now book an appointment for physiotherapy yourself, without a GP referral 

For more information on the other services provided within the building please Click Here


10 Minutes Late for your Appointment?

The surgery has a new late policy of 10 minutes. This means that if you arrive 10 or more minutes late for your appointment, we ask that you reschedule.
This is at the request of our clinicians, as a routine appointment is 10 minutes long. Patients arriving late cause clinicians to run late, which has a knock-on effect of increasing the waiting time for other patients.


Are your contact details correct??

Please inform us of any changes to your contact details as soon as possible. If we do not hold your correct contact information (address, telephone number and email address) we will not be able to contact you regarding results, referrals and review appointments. We can even send you text reminders for your existing appointments if we have your mobile number.

Update your contact details / Update your clinical records


Practice Training Dates

The Practice will be closed between 12.00pm - 5.00pm on the following days:  

Thursday 15 December 2016

This will be due to staff training days and between these hours in case on an emergency please contact:

NHS 111

You can get 24 hour advice by calling 111 free of charge from landlines and most mobile operators.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.





Our Water Dispenser
is supplied by

Welcome to Northgate Village Surgery

Northgate Village Surgery is a friendly well established GP training practice, established in 1991 by Dr Ron McClure and Dr Liz McClure who built the original Northgate Village Surgery premises on Northgate Avenue.

The doctors and staff here at Northgate Village in Chester are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

As our surgery is a teaching practice we occasionally have groups of medical students working with us to further their education. During their time with us, they are required to sit in during appointments from time to time. If you do not feel comfortable with this, please inform a member of staff when you book your appointment or as soon as possible on arrival. 
We also have additional doctors called registrars. Registrars usually work with us for a year, helping them become fully qualified GP's. 


In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side and the drop down menu above. Please have a look around and do send us some feedback if you like.

Name Accountable GP

All Patients registered here at Northgate Village have been allocated a named accountable GP who is responsible for their overall care. Please ask at reception if you would like to know which GP you have been allocated to.
This does not effect your appointments, you can of course still continue to see any GP of your choice.


Fountains Health

www.fountainshealth.co.uk

fountains

Our practice is located on the 1st floor of the building alongside Northgate Medical Centre 01244 385553. The ground floor has a general Information help desk, Bridgewater Dental practice 01244 356809 and a Sexual Health service 'Go Sexual Health' 0800 323 1300. The Elms 01244 351000, Fountains Medical Practice 01244 325721 and the Speech & Language Therapy service are located on the 2nd floor. Physiotherapy 01244 385335, Podiatry 0800 195 4462 and the District Nursing teams are located on the 3rd floor.

For more information on the services provided within the building please Click Here

Facilities

 Wheelchair access                        Lift access                           Cycle parking                           

 Disabled parking                           Baby changing facility          Information desk       

 Disabled WC                                 Car Parking


Click here to view car park details and other alternative transport



Nominated Pharmacy

The previous nominated pharmacy of your choice has NOT been changed.
If you would like to collect your prescriptions from the Well Pharmacy 01244 398685 which is attached to our new premises, please let us know.

To ensure your prescription is sent to the correct place for collection, please notify us of your chosen choice of pharmacy/collection from reception when requesting your medication.


Friends & Family Test

The Friends and Family Test is a new contractual requirement from December 2014, and it is for practices to offer all patients the opportunity to complete the test and then publish the results. It is for patients to provide feedback on the care and treatment they have received and to help improve services. You can complete the questionnaire by following the link on this homepage on the right hand side or you can simply fill in the questionnaire next time you visit the surgery.


Patient (Emis) Access

Patient AccessPatient Access is a secure Internet system whereby patients can perform, on-line, certain tasks usually carried out over the telephone or in person.

PLEASE NOTE WE ARE UNABLE TO OFFER ONLINE ACCESS TO PATIENTS UNDER THE AGE OF 16.

To sign up or log in to Patient Access, please click on the following link:

Patient Access Login Page
 
If you register to use Patient Access without getting your details from the reception first, you will have limited access to the available services until you visit the practice to confirm your registration and provide 2 forms of identification (one photographic and one with your present address). Please note that you must do this within 1 month otherwise your application will be rejected and you will have to re-register for the service.  

Patient Access Medical Records 

In line with government guidelines we have now enabled patients to view their medical records as part of Patient Access. Any patient wishing to apply for this service will need to pick up a questionnaire from reception to read, sign and return with proof of identification (photographic and address), or print off from this link.

IMPORTANT NOTICE! - Software Update

Our medical system (Emis) has been updated, in line with government guidelines for patient safety issues. To view/ request access to your medical records, it is now compulsory that you complete and sign the Patient Questionnaire.

Once you have been accepted for this service you will receive a confirmation email. Please be aware that acceptance is at the doctors discretion and the practice have the right to refuse or remove online access for anyone that does not use the service responsibly.


If you already have Patient Access, this update may change what you have been able to see previously, and because of this, we are sorry for any inconvenience this may have caused you.

 
For more information about Patient Access, please click on the following link:

Pharmacy First

Did you know that your local pharmacy can offer advice and treatment for minor health conditions such as:

  • Cold and flu
  • Diarrhoea and vomiting
  • Cough
  • Sore throat
  • Thrush
  • Fever
  • Worms

To find out more visit your local pharmacy or online at: www.westcheshireccg.nhs.uk


Extended Hours

Extended Hours is available to all patients to book a routine appointment outside of practice opening hours. The service can be found at the 1829 Building at the Countess of Chester Health Park.

Appointments are available: Monday - Friday 18.30 - 20.00 & Sat 10.00 - 12.00

Call 01244 385 422 between 8.00 - 18.00


Electronic Prescription Service (EPS)

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • You may not have to wait as long at the pharmacy as there will be time for your repeat prescription to be ready before your arrive.

For further clarification please feel free to contact the practice and speak to our Medicine Manager (Jackie)


E-Prescription

It appears repeat dispensing no longer works as efficiently as we would like and is causing problems in community pharmacy, therefore by moving on to e-prescriptions this will ensure a swifter, smarter way of processing prescription requests.

If you have not already signed up for Patient Access online, please speak to a receptionist. Alternatively you can phone your usual pharmacy and they will take your prescription request over the telephone and request your prescription electronically.

Please ensure to keep us informed of the pharmacy of your choice so your prescription is processed correctly.

Please allow 48 working hours to process your prescription request and an additional 24 hours for your pharmacy to collect and dispense your medication.

If you have any concerns or queries relating to your repeat medication please contact Jackie Spencer (Medicine Manager) on 01244 564 319 who will be able to help you with your enquiry.

(Site updated 07/12/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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